who are we
Formula Investment House Ltd. (“FIH”) is a member of the FOREX Group, an investment company of the British Virgin Islands, licensed and regulated by the Financial Services Commission of the British Virgin Islands under license SIBA / L / 13/1060.
Questions and complaints
If you wish to communicate with us regarding any matter related to the processing of personal information by the company and / or to file a complaint, please contact the FIH data protection official via e-mail [email protected], or by using the form in the imposition on the company website, or by mail To Formula Investment House Ltd. At 1, Wickham’s Cay, Road Town, Tortola BVI VG1110.
Automated decision-making and profiling
We use advanced automated decision-making tools to perform our duties and services and for customer due diligence purposes (1) to ensure that our services are not used for money laundering and / or terrorist financing and / or for fraud purposes; (2) To demonstrate merit and convenience for our customers to receive FIH services; (3) Ensure that the FIH behaves with honesty, integrity, professionalism and its best interests of its customers; (4) Ensure and demonstrate, as appropriate, compliance by FIH with its legal and regulatory obligations; (5) Marketing purposes and allocating our products and services to our customers, to ensure a more personalized, effective and efficient service.
The purposes for which we process personal information and the legal basis for it
Compliance with legal obligations such as the Anti-Money Laundering Law and financial laws, in order to confirm your identity, the source of your money, your classification as a customer, and manage the products and services we provide to you and any information as required in order to ensure and demonstrate our compliance with our legal and regulatory obligations.
In order to take steps before concluding the contract with you and / or to implement the contract with you, we may provide you with the products and services you have requested, including transaction processing, troubleshooting, to maintain and manage your account and profile, and contact you when necessary and / or your suitability with With the products and services provided to you, including through third parties; To enforce the company’s legal framework, i.e. the terms and conditions that govern the company (“Terms and Conditions”) as stipulated in the company’s client agreement; In order to monitor whether your use of our products and services violates and / or misuses the applicable terms and conditions, without restrictions, in any dispute, or legal process of any kind between us and our customers, or between customers and other or third-party clients in relation to the services we provide ; To authenticate and / or verify identity, including checks with credit reference agencies (which may maintain a record of information) to prevent fraud and for risk management purposes.
For our legitimate interests, such as continuous assistance in improving our services, including detection of fraud and abuse, security risks and technical problems that may harm us, our services, and our customers; To keep our platforms (as described below) safe and secure; To constantly improve our products and services for existing and potential customers to include, but without limitations, develop a better understanding of the products and services that our clients and potential customers may be interested in obtaining and adapting to; To measure and understand the effectiveness of advertising and provide the most relevant advertisements to customers and others, to improve our platforms and ensure that the content is presented in the most effective way, if possible, to allow customers to participate in the interactive features of our service, when they choose to do so; To conduct surveys and questionnaires and to generate non-personal and / or statistical information in this sense.
For marketing purposes so that we can keep our customers up to date with matters such as contracts that our customers trade or trade in, and new and new products and services that we offer, or through our partners, through newsletters and / or SMS and / or any other electronic communication methods that may Be applicable.
If you wish to unsubscribe from receiving these marketing services, at any time, please update your preferences on the company’s trading platform or send an application to FIH. Please note that withdrawal from Marketing Services (1) may affect your ability